FAQ’s

Both our Live/Virtual and On-Demand trainings are the same course. The difference is in how and when you complete them. Live/Virtual trainings take place on scheduled dates and times, while On-Demand trainings can be accessed and completed online at any time. On-Demand courses are self-paced and allow more flexibility. 

Yes. On-Demand trainings are the exact same course content as the Live/Virtual version. The On-Demand format uses recordings from a previous Live/Virtual session. 

To purchase an On-Demand training: 

1. Click “On-Demand Trainings” in the top menu of the website. 
2. Hover over the 3 or 6 CE Training options and select your course. 
3. Scroll down and click “Register Here.” 
4. If you do not have an account, complete the registration form and activate your account using the link sent to your email (check spam if needed). 
5. If you already have an account, log in. 
6. Go to Profile → My Profile, locate the training, and click “Enroll Now.” 
7. Click “Take this Course” to add it to your cart and proceed to checkout. 

To access your On-Demand training: 

1. Go to training@ccfam.com 
2. Click “Already Registered?” in the upper right corner 
3. Log in using your username and password 
4. From your profile page, find your course under “Your Courses” 
5. Click the course name, scroll down, and click the lesson to begin 

There is not a set time limit for access to a single On-Demand Training. The exception is if you take either our Clinical Supervisor or TX LCP/LMFT Supervisor training, and by law, these must be completed within 90 days from date of purchase. 

Certainly! You will have the ability to go at your own pace, which means you can pause and resume your training as you wish with the time you have available. 

Make sure you are checking the email address you used to register. Please allow up to 10 minutes for the reset email to arrive and check your spam folder. The email will come from website@training.ccfam.com. If it does not arrive, you may try resetting again after waiting. 

Please email training@ccfam.com and we can unlock your account. 

Yes. Only On-Demand trainings appear in your profile. Live/Virtual trainings will not be listed there. Course materials and details are sent by email to the address you used when registering. 

All training times are listed in Central Standard Time (CST). 

• 6-hour trainings: 9:00 AM – 4:00 PM CST 

• 3-hour AM trainings: 9:00 AM – 12:15 PM CST 

• 3-hour PM trainings: 1:00 PM – 4:15 PM CST 

Dates, times, and details are listed on the training page under Live/Virtual Trainings on the website. 

You will receive three emails: 

1. Monday before the training week: General information and Zoom link 
2. Monday of the training week: Course materials and Zoom link 
3. Morning of the training: Zoom link, posttest, and evaluation forms 

Please check your spam folder if you do not see these emails. 

We offer a one-time transfer accommodation. Options include: 

• Transferring to a different date of the same Live/Virtual training 

• Transferring to a different Live/Virtual training with the same number of CE hours 

• Transferring to the On-Demand version of the same training 

Please email training@ccfam.com with your situation and preferred option. 

Yes. This is a commonly requested option and allows you to complete the same training content on your own schedule. 

When completing an On-Demand course, your certificate will be available immediately. For Live/Virtual courses, please give us a few weeks to email your certificate to you. It will come from training@ccfam.com. 

If you need to have your CE certificate resent, please contact us at training@ccfam.com. 

All of our trainings are approved for NBCC hours, and we are accredited continuing education provider #7105. Our EMDR-related trainings are all EMDRIA certified under approval #21024. 

Yes. Our Clinical Supervisor Training fulfills the 45-hour training requirement for the NBCC Approved Clinical Supervisor (ACS). Additional requirements are determined by NBCC. 

The Clinical Supervisor Training can be used in any state that recognizes NBCC. However, each state board determines its own requirements, and additional state-specific training may be required. You should verify requirements with your state licensing board. 

If you live in Texas, we strongly recommend the Texas LPC & LMFT Supervisor Training, as it is specifically designed to meet Texas BHEC requirements. 

Yes. The Texas LPC & LMFT Supervisor Training is designed specifically to meet Texas BHEC requirements. 

No. The Social Work Board requires supervisor training to be led by an LCSW, and this course does not meet that requirement. 

Please email the correct assignment to training@ccfam.com. 

Please email training@ccfam.com to notify us that you have completed all assignments, as the system does not automatically alert Dr. Johnson.